1.    Membership conditions

1.1 Members  must book in for each session prior to attending the Gym. This is to be done via the membership portal on-line or by telephoning Mary’s Facilities Staff.

1.2 You must bring with you your Membership card on each occasion that you visit our facilities and produce it when asked by staff. If you do not present your Membership card when asked you will be refused Membership benefits on that occasion.

1.3 Membership cards will not be valid until and unless you have had your photograph recorded on our systems; this is to prevent fraud, misuse and abuse of Membership benefits.

1.4 Where a discounted Membership is purchased such as concessionary, proof of concession is required prior to your first use and at regular intervals as required by Us. If your entitlement changes, you must notify Us.

1.5 Your Membership is non transferable. You must not allow anyone else to use your card or Membership number. If you allow your card to be used by any other person, your Membership will be cancelled without refund of any Membership Fees or Joining Fees; no further or future applications for Membership will be accepted for a minimum of 12 months. Future eligibility for Membership will be reviewed at least annually upon request.

1.6 Should you lose your Membership card, please inform a member of Mary’s Staff. We will issue you with a replacement card for which you will incur a replacement charge.


  1. Membership Fees and Payment

2.1 A non refundable Joining Fee is payable on signing up to become a Member (unless waived as a promotional offer).

2.2 Gym Membership renews automatically at the start of each calendar month unless a written cancellation is received prior to the 15th Day of the previous month. Once paid, Membership fees  are non refundable (Unless waived as a promotional offer) irrespective of your use of the facility.

2.3 You will need to purchase a new Membership in order to continue using the facilities if your existing Membership expires without renewal within min 90 days. Such new Memberships will attract the usual Joining Fee / Advance payment charges (for replacement Card) where applicable.

2.4 We do not operate a Partner (joint) Membership offer.

2.5 As a Monthly Prepaid Member you must pay online through our Bookings Portal prior to start of each new calendar month of membership. You will be notified two weeks in advance of your payment becoming due.

2.6 Monthly online payments are a full binding contract between Us and you and will automatically continue until you notify Us otherwise in writing prior to the 15th day of the previous month in which you want your membership to lapse.

2.7 Failure to make any due payment will result in the Membership being suspended and further admission to all relevant facilities will be denied until all outstanding payments have been made. We retain the right to recover all outstanding balances including any collection agency and court fees and charges.

2.8 Membership prices are reviewed from time to time and at least once per calendar year. If your Membership Fees are changing we will notify you at least 30 days in advance by email and/or by letter.


  1. General Conditions of Gym use

Use of Mary’s Gym is subject to:

3.1 Your adherence to the Gym Code of Conduct.

3.2 Availability of the exercising space (10 people may exercise at any one time in the gym) and programs of activities. This will vary from day to day and at various times. our programmes include exclusive sessions for women only, for children only, for people with disabilities only and for older people only as well as closure for special events and activities. You are deemed to understand that this may restrict your use from time to time and that no financial adjustment will be made to your fees.

3.3 The safe capacity of the facility.

3.4 You wearing attire appropriate to both the activity and a community centre setting.

3.5 In all cases our interpretation of the Gym Code of Conduct will take precedence and the decision of the Booking/ Gym Manager or his / her nominee is final and must be respected. We may at our absolute discretion ask you to leave our facility or refuse entry.

3.6 We may sometimes need to postpone, alter, cancel or introduce new activities temporarily or permanently at any time for any reason, including in response to customer feedback and/or to withdraw equipment and/or facilities for any reason including but not limited to maintenance, repair and alteration. We will, where reasonably possible, display notices in the facility advising you of the change at least 1 week beforehand. Your Membership will generally provide you with access to more than one facility or activity which will enable you to select an alternative should your regular facility (exercise machine) become unavailable to you temporarily or permanently at any time for any reason. We will not reduce or refund any Membership Fees because of or in response to such unavailability of facilities, whether or not this is due to the programming of activities and classes but if we make a significant change you may give us notice of your intention not to renew your monthly membership.

3.7 Your health is your responsibility. Exercise carries its own risk, and you should therefore never exercise beyond your ability. If you have any doubts as to your fitness or you have any medical condition that may affect your safety through exercise, you should seek advice from your doctor, GP or other medical practitioner before partaking in the activity. Any advice given by our staff is given in good faith and should not be relied on if you have health conditions.

3.8 You are not permitted to enter the facilities or partake in activities when under the influence of alcohol or illegal drugs.

3.9 You are not permitted to bring any animals into any facility with the exception of service animal. If you know you require the use of a service animal when applying for Membership or during your Membership term, please inform Us at that time.

3.10 You are not permitted to bring or use photographic or recording devices anywhere in our facilities, nor are you permitted to use mobile telephones for anything other than as a personal music player in the gym or exercise area.

3.11 You are not permitted to smoke anywhere on the premises or in the immediate vicinity.

3.12 Members may not be accompanied by non members unless special provision is being made for those with additional needs and with our permission.


  1. Personal belongings

4.1 You may take your small personal belonging (sports bag) in the Gym with you but we accept no responsibility for the criminal activity of others and take no responsibility for the safe keeping of your personal belongings. All items brought on the premises are done so at your own risk.

4.2 You must not bring any illegal goods or consumables, toxic, polluted or contaminated goods, flammable or hazardous goods, living plants or animals, food or perishable goods or waste into the Premises.


  1. Making Changes to your Membership

5.1 You should ensure that your Membership details are kept up to date by accessing  your records and your information via the Membership Portal.

5.2 On becoming a member  you will be asked to create a username and password to manage your account information. It is your responsibility to keep these safe. your online account can be access via the Membership Portal at www.marys.org.uk/gymlogin

5.3 Any requests for refunds will be dealt with in line with our Refund & Cancellations Policy.

  1. Refunds & Cancellations

Monthly Prepaid Members

6.1 Your are able to cancel your Monthly Prepaid Membership, which is otherwise renewed automatically by notifying us in WRITING no later than by the 15th day of the previous month in which you want your membership to lapse.

6.2 We understand that you may wish to consider cancelling if we make significant changes to the activities and facilities covered by the Membership, which includes any price increases affecting Monthly Prepaid Memberships. Where we are unable to give you one month’s prior indication of any price increase and you wish to cancel as a result of this change you may do so by giving us written notice prior to the 1st date of the new calendar month in which the new terms take effect.   Your responsibility to pay Membership Fees will continue until the date immediately prior to the date on which the increase takes effect.

6.3 If you have any other queries or concerns regarding your Membership please go to http://marys.communitybookings.co.uk/  or visit our facility.

7. Suspending your Membership

7.1 We will consider suspending your Membership if you are temporarily unable or do not wish to continue participating.  You must apply in writing. Memberships may at our absolute discretion be suspended for a maximum of 3 months* within a 1 year period commencing from the Membership start date.

7.2 If membership is not resumed within 3 months of the start of the suspension the Membership elapses with the consequence of a Joining Fee and other pre-payment charges becoming applicable if the individual wishes to attend the Gym again.  

  1. Our responsibility to you  

8.1 We want you to enjoy peace of mind with your Membership and your wellbeing is of key importance. We will compensate you for any foreseeable loss or damage you may suffer if We fail to carry out our obligations under these Terms or to a reasonable standard, or if we breach any duties imposed upon Us by law (including if We or our employees, subcontractors or agents cause death or personal injury to you by our negligence) unless that failure is attributable to:

8.1.1 your own fault;

8.1.2 a third party unconnected with our provision of the facilities; or

8.1.3 events which We could not have foreseen or prevented even if We had taken all reasonable care

8.2 We shall not be liable for any damage to, loss, or theft of personal property belonging to you, (or any of your guests) at our facilities, except to the extent that any such loss, damage or theft of personal property is as a result of our negligent action or omission, in which case our liability to compensate you shall be limited to £20.

  1. Your responsibility to Us

9.1 By using any facility, you are deemed to be fit and able to participate in the activity(ies) offered. If in doubt, it is your responsibility to seek advice from your GP or other medical practitioner before using any facility or participating in any activity.

9.2 Where you are taking part in any physical activity you are responsible for monitoring your own physical condition throughout your use of our facility. In the event of any unusual symptoms occurring, you should stop and seek advice from your GP or in an emergency call 999 and speak to a member of staff.

9.3 You must use the equipment and facilities in the correct manner according to instructions and/or induction training; you must not use the same in any manner which constitutes a health and safety risk either to yourself or to others. We are not responsible for any injury or loss you suffer as a consequence of misuse of the any equipment, or of any health condition that you may have (except where our negligence causes personal injury).

  1. Miscellaneous

10.1      These Terms may be reviewed and/or altered at any time. We will use reasonable endeavours to inform Members of material or significant changes to the Terms as far in advance as possible with notice of any significant change such as the temporary closure of a facility or change to Membership Fees. Notices will be displayed in the facilities and notified to you using the contact details you have provided to Us as primary method of contact for such notice.

10.2 We reserve the right to reject any application for Membership at our absolute discretion, or withdraw any Membership if you fail to comply with these Terms and/or our facility conditions. Refunds will not be given where the Member is in breach of these Terms.

10.3      Abusive behaviour by you , or any person participating in the Activities, towards Facilities Staff and other users of the Premises will result in an immediate termination of your membership.

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